Support

A little help getting back to what you came here to do.

Start with Apple Health

Burn Rate reads body weight and dietary energy from Apple Health. Keep recording those measurements with your existing scale or food app. Allow read access when prompted; Burn Rate does not write these measurements.

Missing measurements or estimates?

Check that Weight and Dietary Energy are available in Apple Health and that Burn Rate has permission to read them. Open Settings in Burn Rate to review Health access and refresh. Estimates need sufficient history; a new or incomplete dataset may not produce a trend yet.

Your plan and Journal

Choose a goal to lose, maintain, or gain. Journal notes, tags, and ignore choices add context inside Burn Rate without editing the original Apple Health samples. Some features require Pro.

Purchases and restoration

Use Restore Purchases in the app with the Apple Account used to subscribe. Apple manages billing, refunds, and cancellation. Available plans, prices, and any trial eligibility appear before purchase. Cancelling renewal of an annual plan paid monthly does not cancel its remaining commitment payments.

Get in touch

Email us@sametal.co with the app name, app version, your device and OS version, and what happened. Share the steps to reproduce the problem. Please omit private health measurements, personal account exports, passwords, and payment details.